privacy policy

Last updated: 13 August 2026

Supernova Air Conditioning respects your privacy and is committed to protecting your personal information.

Information we collect

When you contact us, request a quotation, complete an enquiry form, or submit your details through Facebook or Instagram, we may collect information such as:

• Your name 
• Telephone number 
• Email address 
• Information about the service you are interested in 
• Details you provide about your property or installation requirements 
• Any other information you choose to provide as part of your enquiry 

How we use your information

We use your personal information to:

• Respond to your enquiry 
• Contact you about your air conditioning requirements 
• Arrange quotations, surveys or appointments 
• Provide our services and communicate with you about them 
• Maintain appropriate business and customer records 
• Improve our services and customer experience 

If you submit an enquiry through Facebook or Instagram, your information may initially be collected through Meta's services before being provided to us.

How we protect and share your information

We take reasonable steps to keep your personal information secure.

We do not sell your personal information. We may share information with service providers where reasonably necessary to operate our business or provide our services, or where we are required to do so by law.

How long we keep your information

We keep personal information only for as long as reasonably necessary for the purposes for which it was collected, including responding to enquiries, providing services, maintaining appropriate business records and meeting legal obligations.

Your rights

Under UK data protection law, you may have rights regarding your personal information, including the right to request access to, correction of, or deletion of your personal information, subject to applicable legal requirements.

You may also object to or request restrictions on certain uses of your personal information.

Contact us

If you have any questions about this Privacy Policy or would like to make a request regarding your personal information, please contact:

Supernova Air Conditioning
Email: sales@supernovaltd.com
Telephone: 07900380092
Website: www.supernovaltd.com